Last Updated: July 14, 2026
Effective Date: July 14, 2026
Please be informed that by clicking to agree to this policy online, you acknowledge that you have fully understood and accepted all contents of this policy, and this policy constitutes an agreement between you and us. If you have any questions, opinions or suggestions regarding this policy, please contact us through the contact information provided in Section 7 of this policy.
This policy will help you understand the following:
We deeply understand the importance of personal information to you and will do our utmost to protect the security and reliability of your personal information. We promise to adopt corresponding security measures in accordance with mature industry security standards to protect your personal information.
Please carefully read and fully understand this policy before using our products and/or services, especially the content highlighted in bold.
Personal information refers to various information related to identified or identifiable natural persons recorded electronically or in other ways, excluding anonymized information. When you use the Tianyi Device Management APP, we may collect and use your personal information.
1. Information you provide to Tianyi
When connecting to a gateway device, you need to provide the following information:
The above information is stored only in your device's local secure storage (Android uses encrypted SharedPreferences, iOS uses Keychain) and will not be uploaded to any server.
2. Information generated during your use of the product
(1) Gateway device operational data. When you manage gateway devices through the APP, the APP will obtain operational data from the local gateway device, including but not limited to: device serial number (SN), device model, firmware version number, device status (online/offline), optical module information (received optical power, transmitted optical power, temperature, voltage, bias current), WAN port connection status and IP address, LAN port connection status, WiFi status information (SSID, channel, signal strength), uplink/downlink rates, device uptime, fault and alarm codes, etc. This information is displayed only locally within the APP and will not be uploaded to any server.
(2) Local logs. Official release versions do not generate any logs. Debug version logs are stored only on your local device and will not be uploaded to any server.
Tianyi may also collect and use non-identifying data. Non-identifying data refers to data that cannot be used to determine an individual's identity. For example, statistical data. The purpose of Tianyi collecting this data is to understand how users use our products and services, so as to improve our services. Tianyi may independently decide to collect, use, process, transfer or disclose non-identifying data for other purposes. We will do our best to isolate your personal information from non-identifying data and use these two types of data separately. If personal information is mixed with non-identifying data, it will still be considered as personal information processing.
We may use your personal information for the following purposes:
(1) Connecting and managing gateway devices. Using the IP address and password you provide to establish an encrypted session, interacting with gateway devices through encrypted communication protocols (RSA-OAEP-SHA256 key exchange, AES-256-CBC command encryption, HMAC-SHA256 message authentication) to implement functions such as device status viewing, WiFi configuration, network settings, Mesh network management, parental controls, and security settings.
(2) Local credential memory. Securely storing your gateway connection information (IP address and password) for automatic connection on next use, eliminating the need for repeated input.
(3) Other situations: To comply with applicable laws and regulations, court orders or regulatory requirements; to protect the safety of us, users or the public.
We will not share your personal information with any company, organization or individual except in the following circumstances:
Storage location: All your information (including gateway connection credentials) is stored only in your device's local secure storage and is not uploaded to any cloud server.
Storage period: Gateway connection credentials are retained during your period of use. All locally stored data will be automatically deleted upon uninstalling the application.
We use security technologies that meet industry standards to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. The communication between this application and gateway devices adopts the following encryption measures:
However, please understand that due to the characteristics of Internet technology itself and the possible existence of various malicious attacks, we cannot guarantee the absolute security of information during transmission. In the event of a personal information security incident, we will, in accordance with laws and regulations, promptly inform you of: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and remedial measures for you. We will notify you of the relevant information by email, letter, phone, push notification, etc. in a timely manner. If it is difficult to inform each data subject individually, we will make a reasonable and effective public announcement.
Our products and services are primarily intended for adults. We do not knowingly collect personal information from children under the age of 18 (or the equivalent age of majority in your jurisdiction). If you are a minor, we recommend that your guardian read and agree to this policy before you use our products and services. If we discover that we have collected personal information from a child without verifiable parental consent, we will take steps to delete such information as soon as possible.
We will strictly comply with the requirements of the Malaysian Personal Data Protection Act 2010 (hereinafter referred to as "PDPA") and other applicable laws and regulations in processing your personal information. We process your personal information under the following legal bases:
Under the Malaysian PDPA and other applicable laws and regulations, you have the following rights:
If you wish to exercise the above rights, or have any questions, opinions or suggestions regarding this policy, please contact us through the contact information provided in Section 7 of this policy. We will respond to your request within thirty (30) days.
We reserve the right to update this policy from time to time. When we make material changes to this policy, we will notify you through in-app pop-ups, email notifications or other prominent means, and indicate the latest update date in the updated policy. If you continue to use our products and services after the update of this policy, it means that you have fully understood and agreed to accept the updated policy.
If you have any questions, opinions or suggestions about this policy or our processing of your personal information, you can contact us through the following methods: